Wolfgang’s Cooling and Heating is dedicated to upholding the highest level of service and installation in the heating and air conditioning industry.
Our Peace-of-Mind Guarantees are extended to you as a demonstration of our commitment to 100% customer satisfaction.
1-Year 100% Money Back Guarantee
We agree to accept both personal and company responsibility for your 100% complete satisfaction with the operation of the equipment provided by us and paid for by you. During the first year, if you are dissatisfied with the operation of the equipment we have installed, we will promptly correct the problem. After we have corrected the problem, if the equipment is still not operating properly according to the manufacturers standards, and the manufacturer’s representative has verified its failure and no other alternative is available, upon your written request we will remove the system and refund 100% of the money paid for the system. The guarantee only applies to select complete systems (such as a furnace, evaporator coil, and condenser) installed on the same date, along with any recommended duct system upgrades, and does not apply to any partial system installation.
Installation Workmanship Guarantee
Our installation technicians are the best in skill, attitude, and workmanship, have undergone extensive pre-employment criminal background checks, and participate in random drug testing. They’ll care for your home and complete the job with speed and precision. They’ll wear shoe covers, use drop cloths, clean up when they are finished, and take personal responsibility for your complete satisfaction. They will not smoke or swear in your home or anywhere on your property. They are polite and courteous. If when they have finished in your home, they have not performed in accordance with these high standards, we’ll extend your current Maintenance Agreement to include an additional visit at no charge. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed.)
Better Than We Found It Guarantee
One of homeowner’s greatest fears is that a contractor who works in their home will make a mess or destroy it. We, at Wolfgang’s, want to ease your fears by providing the highest quality in service and installation. We guarantee that we will leave your home BETTER than we found it or we’ll extend your current Maintenance Agreement to include an additional visit at no charge. We are that confident. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed in your home).
24-Hour Service Guarantee
We at Wolfgang’s Cooling and Heating are available to service your air conditioner and furnace 365 days a year, day and night. We don’t take a vacation. Since we are a service company, we have a staff of highly trained service professionals on call 24 hours a day. What that means to you is that we will come to your home and make any necessary repairs 24 hours a day. Even if it’s Christmas, “we are there for you.” (Additional charges apply for after hour and holiday calls.)
Priority Service Guarantee
We are a service company, not a sales company. We prioritize our service; we provide service to our PCS customers first. “Yes!” you heard that correctly. Our PCS customers always get “front of the line” privileges. It means that when you need us, you’ve got us. As a PCS customer, we feel that you deserve to have us come to your home and make any repairs necessary before we do any other work. You mean that much to us.